ASE 365 FAQ — Answers to All Your Questions

Each person may only register one account. Multiple accounts using the same mobile number or email address are not allowed. If duplicate accounts are detected, all of them may be permanently suspended and any balance may be forfeited.

After logging in, some details can be updated from your profile settings. However, changing your registered mobile number or name may require identity verification. For such changes, please contact support@ase365.click.

To close your account, please contact support. Before closing, make sure there are no pending bets or remaining balance in your account. If you'd like to take a break, Responsible Gaming You can use the self-exclusion option on the page.

You must be at least 18 years old to register on ASE 365. Your date of birth is verified during registration. Users under 18 are not permitted to create an account.

ASE 365 currently supports deposits via Mobile Pay, Nagad, Rocket, and Upay. After logging in, go to the Wallet section, select your preferred payment method, enter the amount, and follow the on-screen instructions. Deposits are usually credited within 1–5 minutes.

Withdrawal requests are typically processed within 15–30 minutes. During peak times, it may take up to 24 hours. Your account must be verified to withdraw, and any pending bonus conditions must be completed first.

The minimum deposit is ৳500 and the minimum withdrawal is ৳500. Maximum limits may vary by payment method. Visit the Wallet section for full details.

Wait 5–10 minutes first, then refresh the page. If the balance still hasn't appeared, contact support@ase365.click with your transaction ID. Even if the transaction shows as confirmed in your history but hasn't been credited, the support team will manually apply the credit.

Common reasons for withdrawal rejection include: unverified account, incomplete bonus turnover, or incorrect mobile number or payment details. The rejection notification will state the reason. Resolve the issue and submit a new request.

Live betting, or in-play betting, means placing bets while a match is in progress. On the Bet Page Browse the live match list, click on the match you want, and place your bet based on real-time odds. Odds change quickly in Live Betting, so act fast.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations before a match starts, cancellation may be possible. If a match is cancelled or postponed, bets are automatically refunded.

A parlay bet combines selections from multiple matches into a single wager. Adding more than one selection to your bet slip will automatically bring up the parlay option. If all selections are correct, your winnings are multiplied across all odds — but a single wrong pick loses the entire bet.

The minimum bet generally starts at ৳10. Minimum and maximum limits may vary depending on the event and bet type. Full limits are shown on the bet slip.

Once the match ends and the result is confirmed, winnings are typically credited to your account balance within a few minutes. If there is a delay in the official result, processing may take a little longer.

A welcome bonus is available on your first deposit as a new member. Once you make your first deposit after registering, the bonus is credited to your bonus balance automatically. For full details on bonus terms and amounts, Bonus Page View.

Turnover means you need to place a certain amount in bets before you can withdraw your bonus. For example, a 10x turnover requirement on a ৳1,000 bonus means you must wager a total of ৳10,000 before withdrawing. Once that requirement is met, your bonus balance becomes withdrawable.

After logging in on the voucher page Go to the voucher code box, enter your code, and click the Redeem button. If the code is valid, the bonus or free bet will be credited to your account instantly. Each voucher code can only be used once.

Every bonus has a set expiry period. If the turnover requirement is not met within that time, the bonus balance is automatically cancelled. Your main balance is not affected. You can check a bonus's expiry date in the Bonus section of your account.

On the login page Click the "Forgot password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes just 2–3 minutes.

Entering the wrong password 5 times in a row will temporarily lock your account. Resetting your password will unlock it. If the issue persists, contact us at support@ase365.click.

If you suspect unauthorized access, change your password immediately and log out of all devices. Report it to support@ase365.click. ASE 365 will never ask for your password by phone or SMS — if this happens, it's a phishing attempt.

You can enable OTP verification from the Security section in your profile settings. Once turned on, a one-time password will be sent to your mobile every time you log in. It's a highly effective way to keep your account secure.

ASE 365 is fully optimized for mobile browsers. All features are accessible directly from the browser on both Android and iOS devices. To stay updated on a dedicated app, Platform Page View.

Start by checking your internet connection. Clear your browser's cache and cookies, then try again. You can also try a different browser or device. If the issue persists, contact support.

ASE 365 works best on Google Chrome, Mozilla Firefox, and Samsung Internet. Keeping your browser updated to the latest version ensures the best performance.

You can set daily, weekly, or monthly deposit and betting limits from your profile settings. Responsible Gaming page All the tools you need are available. Managing your own budget is the first step toward healthy betting.

Self-exclusion lets you temporarily suspend your account for a set period of time. Responsible Gaming page This option will be available. You will not be able to log in during an active exclusion period.

Email us at support@ase365.click or start a Live Chat while logged in. Our support team is active 24/7 and assistance is available in Bengali.

Yes, ASE 365 customer support is available 24/7, every day of the week. Emails are typically answered within 1–3 hours. For urgent matters, Live Chat is the fastest way to get help.